Toyota Sienna Service Manual: Customer problem analysis

Toyota Sienna Service Manual / Introduction / How to troubleshoot ecu controlled systems / How to proceed with troubleshooting / Customer problem analysis

HINT:

In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
Gather as much information as possible for reference.
Past problems that seem unrelated may also help in some cases.
The following 5 items are important points in the problem analysis:

What	Vehicle model, system name
When	Date, time, occurrence frequency
Where	Road conditions
Under what conditions?	Running conditions, driving conditions, weather conditions
How did it happen?	Problem symptoms

Operation flow

HINT: Perform troubleshooting in accordance with the procedures below. The following is an outline of basic troubleshooting procedures. Confirm the troubleshooting procedures for the circuit you a ...

Symptom confirmation and diagnostic trouble code

HINT: The diagnostic system in the SIENNA has various functions. The first function is the Diagnostic Trouble Code (DTC) check. A DTC is a code stored in the ECU memory whenever a malfunctio ...

Other materials:

Removal
HINT: Use the same procedures for the RH side and LH side. The procedures listed below are for the LH side. 1. PRECAUTION CAUTION: Be sure to read "PRECAUTION" thoroughly before servicing. 2. DISCONNECT CABLE FROM NEGATIVE BATTERY TERMINAL NOTICE: Wait for 90 se ...

Turning on the high beam headlights
With the headlights on, push the lever away from you to turn on the high beams. When the light switch is in position, the Automatic High Beam system will be activated. Pull the lever toward you to the center position to turn the high beams off. Pull the lever toward you and ...

Problem symptoms table
SLIDE DOOR CLOSER SYSTEM Symptom Suspected Area Slide door closer LH does not operate (*1) ECU-B fuse Power slide door lock assembly LH Power slide door ECU LH Wire harness Slide door closer RH does not operate ECU-B ...