Toyota RAV4 manuals

Toyota Sienna 2010-2018 Owners Manual: What to do if... (Troubleshooting)

Toyota Sienna 2010-2018 Owners Manual / Audio system / Bluetooth® phone / What to do if... (Troubleshooting)

If there is a problem with the hands-free system or a Bluetooth® device, first check the table below.

The hands-free system or Bluetooth® device does not work.

The connected device may not be a compatible Bluetooth® cellular phone.
  • For a list of specific devices which operation has been confirmed on this system, check with your Toyota dealer or the following website:
The Bluetooth version of the connected cellular phone may be older than the specified version.
  • Use a cellular phone with Bluetooth version 2.0 or higher (recommended: Ver. 3.0 with EDR or higher).
A cellular phone cannot be registered
An incorrect passcode was entered on the cellular phone.
  • Enter the correct passcode on the cellular phone.
The registration operation has not been completed on the cellular phone side.
  • Complete the registration operation on the cellular phone (approve registration on the phone).
Old registration information remains on either this system or the cellular phone.
  • Delete the existing registration information from both this system and the cellular phone, then register the cellular phone you wish to connect to this system.
A Bluetooth® connection cannot be made
Another Bluetooth® device is already connected.
  • Manually connect the cellular phone you wish to use to this system.
Bluetooth® function is not enabled on the cellular phone.
  • Enable the Bluetooth® function on the cellular phone.
“Please check your device settings.” message is displayed.
Bluetooth® function is not enabled on the cellular phone.
  • Enable the Bluetooth® function on the cellular phone.
Old registration information remains on either this system or the cellular phone.
  • Delete the existing registration information from both this system and the cellular phone, then register the cellular phone you wish to connect to this system. (
A call cannot be made/received
Your vehicle is in a “Out of cellular service area. Please try again later.” area.
  • Move to where “Out of cellular service area. Please try again later.” no longer appears on the display.
Phonebook data cannot be transferred manually/automatically.
The profile version of the connected cellular phone may not be compatible with transferring phonebook data.
  • For a list of specific devices which operation has been confirmed on this system, check with your Toyota dealer or the following website:
Automatic phonebook transfer function on this system is set to off.
  • Set automatic phonebook transfer function on this system to on.
Passcode has not been entered on the cellular phone.
  • Enter the passcode on the cellular phone if requested (default passcode: 1234).
Transfer operation on the cellular phone has not completed.
  • Complete transfer operation on the cellular phone (approve transfer operation on the phone).
Phonebook data cannot be edited.
Automatic phonebook transfer function on this system is set to on.
  • Set automatic phonebook transfer function on this system to off.
Messages cannot be viewed.
Message transfer is not enabled on the cellular phone.
  • Enable message transfer on the cellular phone (approve message transfer on the phone).
Automatic transfer function on this system is set to off.
  • Set automatic transfer function on this system to on.
New message notifications are not displayed
Notification of SMS/MMS/E-mail reception on this system is set to off.
  • Set notification of SMS/MMS/E-mail reception on this system to on.

Automatic message transfer function is not enabled on the cellular phone.
  • Enable automatic transfer function on the cellular phone.
Even though all conceivable measures have been taken, the symptom status does not change.
The cellular phone is not close enough to this system.
  • Bring the cellular phone closer to this system.
The cellular phone is the most likely cause of the symptom.
  • Turn the cellular phone off, remove and reinstall the battery pack, and then restart the cellular phone.
  • Enable the cellular phone’s Bluetooth® connection.
  • Stop the cellular phone’s security software and close all applications.
  • Before using an application installed on the cellular phone, carefully check its source and how its operation might affect this system.
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Bluetooth
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Other materials:

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