Toyota Sienna Service Manual: Customer problem analysis

Toyota Sienna Service Manual / Introduction / How to troubleshoot ecu controlled systems / How to proceed with troubleshooting / Customer problem analysis

HINT:

In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
Gather as much information as possible for reference.
Past problems that seem unrelated may also help in some cases.
The following 5 items are important points in the problem analysis:

What	Vehicle model, system name
When	Date, time, occurrence frequency
Where	Road conditions
Under what conditions?	Running conditions, driving conditions, weather conditions
How did it happen?	Problem symptoms

Operation flow

HINT: Perform troubleshooting in accordance with the procedures below. The following is an outline of basic troubleshooting procedures. Confirm the troubleshooting procedures for the circuit you a ...

Symptom confirmation and diagnostic trouble code

HINT: The diagnostic system in the SIENNA has various functions. The first function is the Diagnostic Trouble Code (DTC) check. A DTC is a code stored in the ECU memory whenever a malfunctio ...

Other materials:

Moving a second seat for third seat access
Getting in the vehicle Tip-up seats Pull the seatback angle adjustment lever and fold down the seatback. The cushion will tip up. The seat can slide forward. Move the seat to the frontmost position. Ottoman seats Pull the seatback angle adjustment lever and fold down th ...

Turbine Speed Sensor Circuit No Signal
DESCRIPTION This sensor detects the rotation speed of the input turbine. By comparing the input turbine speed signal (NT) with the counter gear speed sensor signal (NC), the ECM detects the shift timing of the gears and appropriately controls the engine torque and hydraulic pressure accor ...

Occupant Classification System Malfunction
DTC B1150/23 Occupant Classification System Malfunction DESCRIPTION The occupant classification system circuit consists of the center airbag sensor assembly and the occupant classification ECU. If the center airbag sensor assembly receives signals from the occupant classification ECU, it d ...