Toyota Sienna Service Manual: Customer problem analysis
HINT:
- In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
- Gather as much information as possible for reference.
Past problems that seem unrelated may also help in some cases.
- The following 5 items are important points in the problem analysis:
| What | Vehicle model, system name |
| When | Date, time, occurrence frequency |
| Where | Road conditions |
| Under what conditions? | Running conditions, driving conditions, weather conditions |
| How did it happen? | Problem symptoms |
Operation flow
HINT:
Perform troubleshooting in accordance with the
procedures below. The following is an outline of basic
troubleshooting procedures. Confirm the troubleshooting
procedures for the circuit you a ...
Symptom confirmation and diagnostic trouble code
HINT:
The diagnostic system in the SIENNA has various
functions.
The first function is the Diagnostic Trouble Code
(DTC) check. A DTC is a code stored in the ECU
memory whenever a malfunctio ...
Other materials:
Glove boxes
Upper glove box
Push the button.
Open the lid.
Lower glove box
The lower glove box can be opened by pulling the lever and can be
locked and unlocked by using the master key (vehicles without a
smart key) or the mechanical key (vehicles with a smart key system).
Unlo ...
DSP Error
DTC 63-78 DSP Error
DESCRIPTION
DTC No.
DTC Detection Condition
Trouble Area
63-78
An error occurs during the decode process (MP3 /
WMA).
-
INSPECTION PROCEDURE
HINT:
After the inspection completed, clear the DTCs.
NOTICE:
This ...
Disposal
HINT:
Use the same procedures for the RH side and LH side.
The procedures listed below are for the LH side.
When scrapping a vehicle equipped with the SRS or
disposing of the front seat side airbag assembly, be sure to
deploy the airbag first in accordance with the proc ...
