Toyota Sienna Service Manual: Customer problem analysis

Toyota Sienna Service Manual / Introduction / How to troubleshoot ecu controlled systems / How to proceed with troubleshooting / Customer problem analysis

HINT:

In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
Gather as much information as possible for reference.
Past problems that seem unrelated may also help in some cases.
The following 5 items are important points in the problem analysis:

What	Vehicle model, system name
When	Date, time, occurrence frequency
Where	Road conditions
Under what conditions?	Running conditions, driving conditions, weather conditions
How did it happen?	Problem symptoms

Operation flow

HINT: Perform troubleshooting in accordance with the procedures below. The following is an outline of basic troubleshooting procedures. Confirm the troubleshooting procedures for the circuit you a ...

Symptom confirmation and diagnostic trouble code

HINT: The diagnostic system in the SIENNA has various functions. The first function is the Diagnostic Trouble Code (DTC) check. A DTC is a code stored in the ECU memory whenever a malfunctio ...

Other materials:

Temperature
Concept The automatic climate control achieves the set temperature as quickly as possible, if needed, by using the maximum cooling or heating capacity, and then keeps it constant. Adjusting Press the upper or lower button side to set the desired temperature. Via iDrive: 1. "CAR". 2. "Settings". 3 ...

CD Abnormal/ Excess Current/ Tray Insertion / Ejection Error
DTC 63-44 CD Abnormal DTC 63-48 Excess Current DTC 63-50 Tray Insertion / Ejection Error DESCRIPTION DTC No. DTC Detection Condition Trouble Area 63-44 Operation error in the CD mechanism Radio and navigation assembly 63-48 Excess current is pr ...

Short to GND in Side Squib RH Circuit
DTC B0112/41 Short to GND in Side Squib RH Circuit DESCRIPTION The side squib RH circuit consists of the center airbag sensor assembly and the front seat side airbag assembly RH. The circuit instructs the SRS to deploy when deployment conditions are met. DTC B0112/41 is recorded when a sh ...